Refund policy

Effective Date: 3 June 2026

At FarmRoot Spices, we are committed to delivering fresh, high-quality spices with care. Since our products are food items, we maintain strict quality and hygiene standards. Please read our Return & Refund Policy carefully before placing an order.

1. Returns

Due to the perishable nature of food products, we do not accept returns once a product has been delivered and the packaging has been opened, damaged, or tampered with.

To ensure food safety and maintain hygiene standards, products that have been opened or used cannot be returned or exchanged under any circumstances.

2. Eligible for Replacement or Exchange

We will gladly provide a replacement or exchange if:

  • You receive the wrong product.

  • The product is damaged during transit.

  • You receive an incorrect quantity.

  • The product arrives with visible packaging damage before opening.

  • The item delivered is significantly different from what you ordered.

  • The replaced products will be delivered within 7-10 business days

3. Reporting an Issue

If you receive a wrong or damaged product, please notify us within 48 hours of delivery.

To help us process your request quickly, kindly provide:

  • Your Order Number

  • Clear photographs of the product

  • Images of the outer packaging

  • Images showing the issue or damage

  • A brief description of the problem

Claims submitted after 48 hours of delivery may not be eligible for replacement or exchange.

4. Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Products with opened or broken packaging.

  • Products that have been used or partially consumed.

  • Items damaged due to improper handling after delivery.

  • Products purchased during clearance or promotional sales, unless received damaged or incorrect.

  • Requests based solely on personal taste or preference.

5. Refund Policy

Refunds are issued only in the following situations:

  • A replacement product is unavailable.

  • Your order is cancelled by FarmRoot Spices.

  • A verified claim for a wrong or damaged product cannot be resolved through a replacement.

Approved refunds will be processed to the original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

6. Order Cancellation

Orders may be cancelled before they are dispatched for shipment.

Once an order has been packed or dispatched, it cannot be cancelled.

If FarmRoot Spices is unable to fulfil your order due to stock availability or other unforeseen circumstances, a full refund will be issued.

7. Quality Assurance

Every product is carefully inspected, hygienically packed, and sealed before dispatch to ensure freshness and quality. We recommend checking your package immediately upon delivery and contacting us promptly if you notice any issues.

8. Contact Us

If you have any questions or need assistance regarding returns, replacements, or refunds, please contact us:

FarmRoot Spices

Email: farmrootspices@gmail.com

Phone: +91 7095055518

Registered Address: H. No. 8-19, Balkonda Village, Balkonda, Telangana – 503217, India

Our customer support team will review your request and work towards a fair and timely resolution.